Our Policies

Privacy Policy (UK & Ireland)

Effective Date: [8/1/2025]

LED UV-C Systems Ltd. ("we", "us", "our") is committed to protecting and respecting your privacy. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us under the General Data Protection Regulation (GDPR) and UK data protection laws.

1. Information We Collect

We may collect and process the following data about you:

Identity Data: Name, username or similar identifier, marital status, title, date of birth.
Contact Data: Billing address, delivery address, email address, telephone numbers.
Financial Data: Payment details, bank account, and payment card details.
Transaction Data: Details about payments to and from you and other details of products and services purchased.
Technical Data: IP address, login data, browser type and version, time zone, browser plug-in types and versions, operating system, and platform.
Profile Data: Purchases or orders made by you, preferences, feedback, and survey responses.
Usage Data: Information on how you use our website, products, and services.
Marketing and Communications Data: Preferences in receiving marketing from us and third parties.

2. How We Collect Information

We collect personal data through:

Direct interactions: forms, correspondence by phone, email, or otherwise.
Automated technologies: cookies and similar tracking technologies when interacting with our website.
Third parties or publicly available sources.

3. Cookies

Our website uses cookies and similar tracking technologies:

Essential Cookies: Necessary for basic website functionality.
Analytics Cookies: Help us understand user interactions to enhance performance and user experience.
Marketing Cookies: Provide personalised content and advertisements.

You can control cookie settings through your browser preferences.

4. Purposes for Using Your Personal Data

We use your data for the following lawful bases and purposes:

Performance of contract: Managing payments, orders, deliveries, and returns.
Legitimate interests: Enhancing products/services, fraud prevention, market research.
Compliance with legal obligations: Regulatory, accounting, and reporting requirements.
Consent: Marketing communications and newsletters, subject to your explicit consent.

5. Data Sharing

We may share your personal data with:

Service providers and subcontractors assisting in our business operations.
Payment processing services (Wix Payments).
Legal or regulatory authorities as required by law.

Data shared internationally is protected through appropriate safeguards compliant with GDPR.

6. Payment Security (Wix Payments)

Online payments on our website are processed through Wix Payments, which complies with the Payment Card Industry Data Security Standard (PCI DSS). Wix Payments ensures robust protection of your financial transactions through strong encryption, fraud detection tools, and secure data storage.

PCI DSS compliance ensures that your credit card data remains confidential, secure, and protected from fraud, safeguarding every transaction with rigorous security measures.

7. Data Security

We implement appropriate security measures to protect your data from unauthorised access, alteration, disclosure, or destruction. Access to your data is limited to authorised employees, agents, contractors, and other third parties.

8. Data Retention

Your data is retained only as long as necessary to fulfil the purposes for collection, including legal, accounting, or reporting requirements.

9. Your Rights Under GDPR

Under GDPR, you have the following rights:

Right to access your data.
Right to rectify inaccurate data.
Right to erasure ('right to be forgotten').
Right to restrict processing.
Right to data portability.
Right to object to processing.
Right to withdraw consent.

To exercise any of these rights, contact sales@leduv-c.co.uk.

10. Changes to Our Privacy Policy

We reserve the right to update this policy. Regular review is recommended.

11. Contact Information

For queries, concerns, or exercising rights regarding your data, contact us:

Email: sales@leduv-c.co.uk
Address: [International House, 64 Nile Street, London, N1 7SR]
Phone: [01865 595446]

Shipping & Returns Policy – LED UV-C Systems Ltd.

Effective Date: [15/12/24]

1. Shipping

1.1 Delivery Methods
We use reputable national and international courier services for the delivery of our products. Shipping terms and carriers are determined based on product type, destination, and urgency.

1.2 Delivery Times

In-stock items: Dispatched within 5 working days from receipt of order and cleared payment.
Custom or out-of-stock items: Typically dispatched within 4–6 weeks. Specific lead times will be confirmed at the point of order.

1.3 Delivery Charges
Delivery costs will be clearly stated on quotations and order confirmations. Any additional duties, taxes, or import charges applicable to international shipments are the responsibility of the customer.

1.4 Risk and Title
Risk in the goods passes to the customer upon delivery. Title of ownership remains with LED UV-C Systems Ltd. until payment is received in full, as outlined in our Terms and Conditions.

2. Returns

2.1 Return Eligibility
Products may be returned under the following conditions:

The item is unused and in its original packaging.
The item is defective or damaged upon delivery.
The item is returned within 30 days of delivery.
A restocking and administration fee up to 30% of the product value may applied at the discretion of LED UV-C Systems Ltd.

2.2 Return Process
All return requests must be made in writing via the 'Contact Us' page or emailed to sales@leduv-c.co.uk. Return instructions and an RMA (Return Merchandise Authorisation) will be issued where applicable. No returns will be accepted without prior authorisation.

2.3 Return Shipping
Unless otherwise agreed, customers are responsible for the cost of return shipping. In the case of warranty claims (refer to our Terms and Conditions), the faulty item must be returned at the customer's expense for inspection.

2.4 Refunds and Replacements

Refunds (excluding original shipping fees and any applicable restocking charges) will be processed after returned goods are inspected and approved.
Replacements for defective goods will be dispatched once the returned item is received and evaluated. In urgent cases, a PO may be requested prior to dispatch and credited if the claim is validated.

2.5 Non-Returnable Items
Custom-built, bespoke, or purpose-built systems, as well as any used or damaged products not in compliance with our return conditions, are not eligible for return or refund unless covered under an approved warranty claim.

3. Contact Information

For all shipping or return-related queries:

Email: sales@leduv-c.co.uk
Phone: [01865 595446]
Address: [International House, 64 Nile Street, London, N1 7SR]

Terms and Conditions – LED UV-C Systems Ltd.

Effective Date: [15/12/24]

1. General
These Terms and Conditions apply to all quotations, orders, contracts, and interactions between LED UV-C Systems Ltd. ("we," "us," "our") and the client ("you," "customer"). By placing an order or engaging our services, you accept these Terms and Conditions entirely.

2. Payment Terms
All payments are to be made either on a proforma basis or via agreed staged payments unless a credit account has been applied for and explicitly authorised by LED UV-C Systems Ltd. Applications for credit require submission of financial and company details, contacts, and trade references. Credit approval remains at our sole discretion. For approved credit accounts, payment terms are strictly 30 days from the date of invoice unless otherwise agreed in writing.

3. Ownership and Title
Ownership and title of all products remain with LED UV-C Systems Ltd. until full payment has been received and cleared. The risk transfers to you upon delivery of the goods.

4. Intellectual Property (IP) and Confidentiality
All products and associated documentation, including manuals, data sheets, drawings, technical documents, and internal literature, remain the intellectual property of LED UV-C Systems Ltd. You agree not to disassemble, reverse-engineer, or allow third parties access for inspection or reverse-engineering of any products provided.

Resellers are bound by Non-Disclosure Agreements (NDAs). Documentation provided is strictly for supporting customer selection and enhancing user experience. It must not be distributed to competitors or utilised for competitor analysis.

You are granted a limited, non-exclusive, non-transferable licence to use any documentation or materials provided solely for the operation and maintenance of the equipment for which it was supplied.

5. Pilot Plant Applications
Pilot plants are trial systems designed to test the efficacy and suitability of our products within a specific process or environment. These systems are subject to ongoing development and do not guarantee successful outcomes. You acknowledge that pilot installations are experimental and exempt from claims related to process failure or unmet expectations.

6. Warranty

Commercial, Large-scale, and Bespoke Systems: 12-month warranty from the date of installation or commissioning, whichever is sooner.
Smaller LED Units: 24-month warranty from delivery.
LED UV Modules: Warranty coverage is provided on a pro-rata basis depending on usage.

Warranty claims must:

Relate to equipment used and maintained in line with our provided Operating and Maintenance (O&M) literature.
Not involve damage caused by improper use, misuse, neglect, or physical site damage.

Warranty issues will be acknowledged and responded to within 10 working days. If a replacement unit is urgently required, a Purchase Order (PO) will be requested before dispatch. The faulty unit must be returned to us or the manufacturer at the client's expense. Following an inspection, valid warranty claims will result in repair or replacement at no charge, and any PO issued for a replacement will be credited. Faults resulting from improper use, neglect, or failure to follow O&M instructions will not be covered; the issued PO will then be invoiced accordingly.

7. Product Operation, Maintenance, and Reselling
Clients and resellers must strictly adhere to the operating and maintenance guidelines provided with each product. Resellers must ensure customers are adequately informed regarding product usage, maintenance, and warranty conditions.

8. Liability and Indemnity
Our liability is strictly limited to the replacement or repair of defective products under warranty and shall in no event exceed the total contract value of the specific goods or services giving rise to the claim.

We are not liable for any indirect, special, incidental, or consequential damages (including but not limited to lost profits, lost revenue, or business interruption), whether arising from breach of contract, tort (including negligence), or otherwise.

You agree to indemnify, defend, and hold harmless LED UV-C Systems Ltd., our directors, officers, employees, agents, and representatives from and against any and all claims, losses, liabilities, costs, damages, and expenses, including reasonable legal fees, arising from or related to your misuse of our products, incorrect installation, failure to follow provided documentation or O&M instructions, negligence, or breach of these Terms and Conditions.

9. Force Majeure
We are not liable for delays or non-performance caused by circumstances beyond our reasonable control, including but not limited to natural disasters, war, pandemics, industrial actions, or disruptions in supply chains.

10. Governing Law
These Terms and Conditions shall be governed exclusively by English law. Any disputes will be resolved within the jurisdiction of English courts.

11. Amendments
LED UV-C Systems Ltd. reserves the right to modify these Terms and Conditions at any time.

12. Contact Information
For queries or clarification regarding these Terms and Conditions:

Email: sales@leduv-c.co.uk
Address: [International House, 64 Nile Street, London, N1 7SR]
Phone: [01865 595446]